Frequently Asked Questions
Find answers to common questions about UNISTHIC whole-home paint palettes, digital downloads, color guidance, and your purchase.
What is a Whole-Home Paint Palette?
A Whole-Home Paint Palette is a digital color and material guide built around one carefully selected wall color. It helps you create a more cohesive look throughout your home using coordinating colors, natural material pairings, and practical room-by-room guidance.
What is included in each palette?
Each Whole-Home Paint Palette includes a 6-shade color progression, 5 coordinating colors with clear roles, 5 complementary natural material references, whole-home color placement guidance, room-by-room examples, and practical guidance before you paint.
Is this a physical product?
No. All UNISTHIC products are digital downloads. No physical product, paint sample, or printed guide will be shipped.
How will I receive my purchase?
After your payment is successfully completed, your digital files will be available for download through the options provided after checkout and/or by email.
If you experience any difficulty accessing your purchase, contact us at info@unisthic.com.
Which paint brand are the colors based on?
Our Whole-Home Paint Palettes reference selected paint colors from established paint brands. The specific color information and references included with a product are provided within the purchased guide.
Always verify your final selection using an official physical paint sample before purchasing or applying paint.
Will the colors look exactly the same in my home?
Not necessarily. Paint colors can appear different depending on natural and artificial lighting, room orientation, surrounding colors, existing finishes, screens, printers, and other environmental conditions.
For this reason, we always recommend testing an official physical paint sample in your own space before making a final decision.
How do I choose the right palette for my home?
Start with the overall feeling you want your home to have.
Our collections are organized into distinct color directions — from warm and timeless neutrals to calm natural greens, light and airy shades, and more expressive colors — making it easier to explore palettes that fit your preferred mood and style.
Can I use one palette throughout my whole home?
Yes. Our palettes are specifically designed to help create a more connected whole-home color direction.
The guide provides coordinating colors and placement guidance so you can use the main color and supporting shades thoughtfully across different rooms rather than making each room feel disconnected.
Can I print my digital guide?
Yes. You may print a copy for your own personal use. Please keep in mind that printed colors can differ from both screen colors and actual paint colors.
Always use official physical paint samples when making final paint decisions.
Can I share the PDF with someone else?
No. Your purchase is licensed for personal, non-commercial use only.
Digital files may not be copied, shared, redistributed, resold, published, or made available to others.
Do you offer refunds?
Because our products are digital, purchases are generally non-refundable once the digital content has been delivered, accessed, or downloaded, except where required by applicable law or as otherwise provided in our Refund Policy.
Please review our Refund Policy for full details.
What if I have trouble downloading my files?
Contact us at info@unisthic.com and include the email address used for your order and any relevant order information.
We will make reasonable efforts to resolve genuine access or download issues.
Is my payment secure?
Payments are processed securely through Shopify’s checkout and supported payment providers.
UNISTHIC does not directly collect or store your full payment card details. Available payment methods may vary depending on your location and will be displayed at checkout.
How is my personal information protected?
We take your privacy seriously. Personal information provided through our store is handled in accordance with our Privacy Policy and processed using Shopify and other service providers necessary to operate the store, process orders, and provide our services.
UNISTHIC is operated by WELL FACETS LTD, a UK company registered with the Information Commissioner’s Office (ICO) for data protection purposes.
WELL FACETS LTD — ICO Registration: ZB986219
For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
Still Have a Question?
We’re happy to help.
Email: info@unisthic.com